We gave Zinburger in Gilbert another try on Saturday and were VERY happy with our meal and experience....the key is to CALL AHEAD! We were seated as soon as we arrived. And, someone was at the door to greet us and check on our table as soon as we entered. We sat inside, so not sure how comfortable it is to sit outside...maybe next time. My daughter tried the kid's chicken strips and liked them. I finished her last few bites and thought they were very good. The rest of us tried burgers, which were all big and very tasty....and cooked to perfection. We all loved the fries and thought the onion rings were good as well. My wife and son had a strawberry shake for dessert and liked it enough to get one again. Probably the biggest surprise after reading some other reviews was the service....which was spot on! Our server (Eyan) took very good care of us and did a great job. Fast to take our order, kept our drinks re-filled and came around just enough not to be too bothersome but to be there when we needed something.
Now that we know the trick (to call ahead), we'll definitely be back after having a really good meal. For the size and quality of the food, I think the value is right in line with other restaurants. It's not a fast food burger, so don't expect to pay fast food prices...cost is right in line with the quality. Much better experience than the first time. Looks like the management is on top of things and is making necessary changes to improve where people found them lacking. We had no complaints whatsoever and will definitely return.