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  • I came in here ready to buy a few hanks of yarn. I was looking for a particular brand (Manos del Uruguay) and had been directed to this store. After looking around unsuccessfully for about 15 minutes ( mind you this is a pretty small store) I tried to get help from the staff. I had to ask a sales person 4 times before she acknowledged me. Literally, I said "excuse me," and she acted like she couldn't hear me until the 4th time. Mind you, she was not speaking with another person. I don't know if I've ever experienced ruder behavior from a customer service professional. In the 15 minutes that I was in the store I did not receive one acknowledgment from one of the 2 sales people who were working there. Even a brief "hello" would have gone a LONG way. I was trying to locate the yarn I wanted on my own, but I genuinely needed help to find what I was looking for. In the end, they had very few colors in the brand that I wanted. I heard them telling another customer that they could make special orders but no such offer was made to me. Honestly, I will probably not be back here, at least not for a while. I truly felt unwelcome. As far as their yarns go, they have a nice but eclectic selection. There were brands from Lamb's Pride and Cascade on up to much higher end stuff but it was a limited hodgepodge of each. If you are going in wanting something in a specific weight and color, there is a good chance they might not have what you are looking for. In my opinion, their decent yarn selection is not worth enduring their insultingly horrible customer service.
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