They only get a 2 because the boards are great but the service is so slow I can't rate them any higher.
If you have nothing to do but waste your whole day or night waiting for their employees to yap with everyone they check out, this is your place.
In 2 trips I spent almost $600 and waited in line for more than an hour total with no more than 3 people ahead of us either time.
On the 2nd trip we gave them the board my daughter chose with her gift card. Then my other daughter did a custom board and paid for it and they made us go back to the back of the line to pay for the first one.
Easily 20 more minutes waiting for them then my daughter got to the front and the dude took 2 of his friends ahead of her, made us wait even longer then made a snide comment about us waiting in a "single file" line.
As we left the store, the 2 employees were talking about us and laughing.
NOT FUNNY DUDES. NOT FUNNY AT ALL.
Needless to say we will be taking our 5 kids to a different store for their boards from now on.
If I were the owner or manager I would be really pissed at these guys. I'm sure there are plenty of other people who are just as qualified and a lot faster who would provide decent customer service.