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| - There were unfortunately many bumps in the road for my friend and I yesterday at our appointments. I booked their special, my friend had a pedicure done and we were beyond excited to try out this new spot. That excitement faded as the HOURS passed that we were there due to my nail tech, Cindy, and I only know her name because the receptionist told me at the end.
The first issue was that our appointments were not booked in their system after I confirmed they were days before. This got us started about 20minutes late as is. Then my nail tech decided her phone was more important than the services I was paying for ($55 for gel manicure). She verbally told me "hold on" as she sat back to continue texting. Her phone was glued to her the entire time as she tried to make phone calls and took them as well as sent texts. No wonder our appointments took hours. As she was doing my nails I asked for them to be evened out since they were very uneven and tried to explain what I was seeing. Maybe I was not explaining it the best and I even held up my hand as I have experienced other technicians do as I have gotten my nails done in the past to compare length/shape so they are even. To be met with a rude remark that left me feeling talked down to I was emotionally done with this experience. I wanted to get out of there as soon as I possibly could, I was very frustrated.
She did a less than desirable job with my manicure and pedicure. My feet are still rough and have dead skin, it would have been nice to get a thorough pedicure that leave my feet feeling soft and refreshed.... and for the manicure, the gel is uneven and even missing on some parts of the sides of my nails! When she was finishing up she asked me to "feel my nails" because they were rough on the top, then asked if that was ok. I get similar polish every time I get my nails done. I have not once ever felt them to be "rough" when they were finished. Again I was disappointed and replied with a "not really, but I'm running late to another appointment". She told me she would put more top coats on after seeing my friend call to let the next place know what was going on and hearing that I was already late to another appointment due to her phone interruptions. I just asked if I could just come back after my next appointment to have them fixed. I was really hoping I would be able to just sit with another technician to complete the task when I came back. Lucky enough I was!
My friend was disappointed with her service but not necessarily the technician. She felt what she paid was on the high side for the services provided. She expressed to me that in the past when she has paid that price the pedicure had included longer massages, hot stones, etc. at different salons. I think it left her feeling a bit bummed out to pay that amount and not be met with the level/value of service that she has experienced many other places.
The technician sitting next to Cindy's station, who had been so pleasant the entire time, took care of fixing the top coat issues for me when I had to come back to fix them. And she was soooooo FAST but meticulous with fixing the top coat! She has great customer service and went out of her way to chat with me before her next client came in and made me feel very comfortable even though I wasn't her client. I wish I would have been placed with her, I feel it would have been a very different experience.
I have never seen such a lack in professionalism from any nail technician I have encountered out here in Vegas, and hope not to run into this again.
I certainly would not come back for any services with Cindy. I am still undecided if I would give it another try with someone else here.
The receptionists that checked us in were so friendly and helpful, it was not her fault the appointments slipped through the cracks. The second nail technician who helped me was fabulous and really quite pleasant. However the technicians my friend and I were assigned to left us feeling frustrated, quite the opposite of what the goal was for our girls day on our day off. And upon my arrival home and showing them off to my fiancé I realized parts of my nails are left showing and were not even painted fully. There is even a spot on one of my thumbs that she did not take off the old gel and you can see that color instead of the color she applied today. I really wanted to like this salon because it's truly beautiful and some of their staff really rock it!
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