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  • I would give this a NO STAR if i could. First time coming here on a Sunday 2 months a go, my mom and I had purchased the gold iphone 5s and it was amazing because only this hispanic guy greeted us and made us feel comfortable. My mom and I came back probably few days later because she wanted her old number from metro as the same for tmobile. It was around 5-6 pm getting dark and we were hoping the first guy who helped us was present. Unfortunately, he wasn't therefore we asked this hispanic lady. 1) she's rude 2) she seems like she hates working there 3) bad attitude towards us when we have the right to ask questions 4) no f****** help at all. I mean, WON'T YOU DO ANYTHING TO MAKE YOUR CUSTOMER HAPPY? This place is just pure bad customer service because of that. I gave this place another try because my mom wanted to get an upgrade. Once again, I was just praying the guy we liked was there but then again he wasn't and saw the hispanic woman again. This time this guy helped us with the new phone but he was just going too far with his desperation of needing to sell his stuff. My dad told him that he would purchase a gold iphone for my mother too and it just happened too fast. Right now, they have a deal with 0 down for most phones if qualified. In this case my dad and I never knew there was a qualification thing. So when the hispanic woman told us " so downpayment for $90 right?" And i was just like " why would it be $90 when its 0 " - " because you guys arent qualified for just being with us for 2 months." Well how the hell are we suppose to know when the first thing she should have done was to check our damn history and be fucking polite about it. Everytime my dad would ask questions, she straight up says no like he's tired of him. Never pick this place, at all. I prefer everyone to go to charleston and decatur by walmart if you want excellent customer service. Everyone there is great and on point and honest. This place is too horrible.
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