The 1st time i've ever gone to this shop, I went to patch up a flat tire. Worked great because I totally forgot about it a year later when I was about to get a new set of tires installed. The lady at the front counter was very nice. Although, every time I called to get quotes, I would get a totally different quote when I walked in. BUT.... they seem to work it out w/ you. The lady did it for me anyway. I was told a quote over the phone of about $80 to mount & balance tires. And when I got there, the lady told me it was gonna be about $115 or so. I told her that's not what I was told & she absolutely worked it out for me to get the quote I was told over the ph. She was really nice about it. Clean shop. The mechanics working on my car was really nice too. I haven't had service done on my car here before, just tire service. But by the other customers coming in & out of the shop while I waited, seemed to like them very much. A lot of regulars it seemed like. I'd say it's a pretty good place to go! =)