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| - Visited here twice this year with friends, & I'm not sure what happened...possibly new management? The first visit we had to ask for menus twice. As we were enjoying our German Shepherds (so delicious) & shared jalapeƱo poppers, the server brought over a basket of chicken tenders & said something that we interpreted as, "on the house." So we were confused but excited, but it was way too much food. The server came over later & asked if we ordered the chicken tenders, he mistakenly gave us someone else's order. By that time we had already tried them...so we were charged for them. Needed a doggy bag, had to ask for it twice...I could understand if they were busy, but we were the only ones there.
But, yesterday's service was legit awful...we were the only ones there, very exhausted & hadn't eaten all day. Had to ask for menus twice, & we gave it a good 25 minutes, since we were enjoying 2 sample flights. I was the 2nd out of my group of 3 to order & the server behind the bar started walking away after my cheeseburger order...my friend called him back & said he would like to order food too. Our chili cheese fries came with 2 of our orders. By that time a few more people rolled in. Luckily my friend had the chili cheese fries to munch on, because we scarfed down our burger & dog. There were 2 servers behind the bar & when one came out, walking towards the door, my friend got his attention & asked if he could have a cheeseburger. The server admitted he forgot about the order & rushed it. The cheeseburger finally came & my friend scarfed it down & we tallied up & left.
Selection-smection. If the customer service isn't your priority, then you're in the wrong business. There are far too many options in Pittsburgh, even on the Mount, for craft beer & bar food. If there's a next time, it'll be a dog & a 6'er to go.
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