Staff was nice since my initial call and gave me some of the information needed. I arrived and was greeted with friendly smiles and was given the paperwork to fill it since it was my first time. Not too much paperwork so it wasn't overwhelming. The lobby was relaxing and they had ice cold water which was very refreshing to have before my massage.
Then the masseuse came out as soon as I was done with my paperwork which did not really give her time to actually go through and read my answers in which I had wrote exactly what I was looking for. However she was friendly and asked me then reiterated what I said to make sure she understood. The masseuse did a good job and kept asking periodically if I was okay or needed anything. She was very professional and her room was clean.
However they can improve by having relaxing scent oils in the room. I've had massages before where this was part of the massage and not an extra charge which I imagine it was for Elements. Relaxing music would also be soothing. Also it would have been nice to have the massage table have a warmer setting and if it did I was not asked if I wanted it turned on. Considering their prices I feel these perks could be added into the massage experience.
I will be returning and I hope I can change it to a 5 star.