We came on a Friday morning so it wasn't too busy. We walking in and was instantly greeted. Cruz (assistant manager) was extremely helpful and knowledgable. My sister came in to get her tire pressure checked and he helped us out immediately. We went out to look at the tire, he jotted some things down and brought us back in to go over the condition of her tires. He was vey knowledgable about when to come back in to rotate them and how long you should have them until changing them completely. He took us to the counter to get some information and let us know it'll be 30-45 minutes to get the tire looked at and/or fixed.
There are a lot of stores around to walk to and shop while killing time. We got the text that my sister's car was ready and headed back. She ended up having a hole (I'm assuming) that would've ended up in a flat tire eventually. They changed it out for free and we were on our way. I, however, would've liked an estimate of what the (price) damage may have been before leaving just so I know how much I shouldn't spend at the stores while waiting.
Other than that, customer service was great, that's how you do it! Oh, and a plus because of the great music they were playing in the garage. Staff looked happy to be doing what they do! Definitely will be coming back for my own car.