The first time I dined here with my husband it was great. Sadly when I brought back my entire family it was a different story. I called to make a reservation, which hardly seems necessary since it always empty, I made me reservation and confirmed that the menu with the poutine fries would be available. The hostess replied of course as if it wasn't to be of concern. I was running 5 minutes late so I called inform them and again I confirmed that the poutine would be available since that's what I was raving about with my family. The manager answered and informed me that that menu is no longer available but because I was coming in specifically for that, should would confirm with the chef that they could make it. She got back on the phone and confirmed. When we finally got to the restaurant we ordered 3 orders of poutine, entrees, appetizers, and wine. When we got the poutine I was so disappointed. The fries were hard, there was barely any gravy or meat. I would have rather come in another time when the poutine was available than have them "make an exception".