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| - This review is not of their store which isn't bad (it's a designer clothing store at a decent price, you roughly know what you're getting) but rather for the abomination of a department they call the alteration/tailoring service. This department does not even deserve an F, rather they should just get an incomplete. A couple of weeks ago, I decided to get 6 pants I purchased at the store hemmed by their "tailor" since the employees at the front suggested it and I figured that it would be cheaper and faster than going to my original tailor. Besides I thought, it's a basic hem or shortening, why not, what could go wrong? Ah Murphy's Law thank you for rearing your head.
Timeline:
Saturday: I got measured and was told to pick them up in a week and a half. Came back, tried them on and all 6 were still too long.
Saturday: I was told to come back the next day and he would have them fixed.
Sunday: Came back the next day and he said they still weren't ready and to come back in two days.
Wednesday: So, third times a charm, I came back in two days and he said they were ready. I take them to the dressing room and find that four of the pants are fine, a 5th one was incomplete and still had chalk on it and the 6th one was ....missing. Seriously? Missing? Is this a black hole like when I wash clothes and can only find one sock? I mean really, how do you lose a pair of purchased pants that were supposed to be tailored for a customer? And of course, those pants were the only pants that they could find in that size. (So somewhere someone is running around with pants tailored for me which sucks for them because my measurements are all out of whack.) But I guess in all fairness, everyone was professional and the tailor was a nice guy, I'll give him that, but I was looking for a tailor not a courteous stranger. I understand that sometimes a tailor can inaccurately measure or sometimes have a delay on the timeframe they originally set based on schedule, but losing pants? Real tailors are not supposed to lose pants. C'mon man, be professional.
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