| rev:text
| - First, I should say I was relieved they had availability for a big bday party on short notice (rained out of original plan for park party). The food was as expected, the games about the same. The service, though, pretty much was nonexistent!!! I have never worked so hard at a birthday party and spent close to $400.
I have been to parties there before, and the parents get to kick back while the 'party host' helps out by getting the pizza on the plates before the kids sit down, helps to fill the kids' drink cups or bring pitchers of lemonade or water so the mom/dad isn't frantically trying to fill 25 cups at the fountain, put lids and straw in each and shuttling them all back across the place to the tables.
Our host was nice and pleasant but completely lacked a sense of urgency, and was pretty much nothing more than a pizza delivery person. I ordered drink cups for parents (mind you, that was all I ordered the entire time since you order pizza at the start), and after 20 minutes realized they never came. She slowly carried out the pizzas and set them on the kids tables (they are 6 and younger). As she missed in back with one of the pizzas, she saw us frantically trying to set up the table before the kids came back, and looked puzzled. I explained that kids that age don't really just grab a slice of piping hot off pizza by themselves.
i told her we were ready for cake and she said I will go get it. I asked if she could help cut/serve, not just carry it out. She didn't seem thrilled but ended up making a small effort and brought out a cake serving utensil.
I told her to skip the ice cream, which came with it, because we just didn't need it. But, the party included a tshirt for my child, that all the guests can sign. He was kinda looking forward to,that, since he has done it at other parties. After everyone left and she brought the check (with a bold handwritten star next to the the line where you write in the tip), I realized she forgot the shirt.
I went to the front and asked the manager to adjust the check for a coupon I forgot about (bday kid free) and mentioned I was disappointed about the shirt. He looked at me blankly. He offered a pizza paddle or something ridiculous. I said no, asked him to adjust the check accordingly and bring it back when done.
The party host retuned with the check (they took 7.99 off for the shirt) and then she stood there staring at me. She then asked if I was going to leave a tip!?!? I told her I would like to actually see the final total first and handed it to my husband, sort of hinting to stop standing there staring at me. We left what I think was a generous tip ($30) based on the fact that over a 90min period all she did was carry pizzas to our table and sorta help with cake.
What's funny, is that as we were leaving I saw another "party host" immediately setting up another party with water pitchers and water cups, and being helpful. I asked for water cups at one point and never even revieved them. I finally just gave the adults the Dixie cups that are used for tokens.
Definitely not going to have another party here. For the same money...go to pump it up or somewhere that makes it easy. At least the kids had fun!
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