Waiting waiting waiting. All. The. Time.
Followed by unapologetic staff that could care less that you have to spend hours standing there.
Called today to see if there was an appointment time we could schedule. Rude employee response "uh we don't do appointments." "Ok... well what's the wait time as of right now?" "We have no wait time."
Bull fckin sht.
Night and day difference between the customer service at this location vs Sun Prairie.