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| - The installers came out to install a new central air unit in my home, and I sent them home. I tend to be a trusting guy, and I was handling the inconsistencies in what I was being told until the technician told me they were installing a 3-ton unit, where I had been told a 3 1/2-ton.That was the last straw, and I decided I couldn't trust them any longer and cancelled the install.
Here's the story: They came out in September for a repair to one of our two AC units. Knowing it was near the end of its life cycle, we elected to replace the unit, but we would do it in November. They agreed to let us apply the repair cost toward the replacement, which was nice. But when they came out to measure for the install is when the inconsistencies started. The story now changed from the south unit needing to be replaced to the north unit. I chalked it up to a miscommunication, but was skeptical of the explanation. It was the south unit that wasn't cooling adequately. He said that was because of the clogged filters, but it was the north unit that had the leak. Then we had an issue with the tonnage. The existing unit was 3-ton, I wanted to upgrade to a 3 1/2-ton. They told me that going to a larger unit would require a $180 permit fee to Mesa. That didn't make sense, but I told them no difference, I still wanted the larger unit. Then he hemmed and hawed some and told me there was some technicality that in this case I wouldn't need the permit. Anyway, my trusting nature was carrying me through until the installers arrived with the 3-ton unit. I asked why I was getting a 3-ton unit for the price I was quoted for the 3 1/2-ton. Well, it had been sixty days and prices have gone up. Nope, cancel this install. I should have consulted the Yelp reviews before calling them. I had tried to negotiate a lower price by passing up on their 3-year interest-free financing, so I guess I had put them under price pressure. I'm convinced that all of the "miscommunications" were simply them trying to trick me into a smaller unit for the same price. In calling other companies, they told me there was no "permit fee" from Mesa for upgrading the size of your air conditioner. And on thinking more critically about their other stories, none of them made sense.
In all fairness, I should add that they were giving me a great price. But I'm still not going to hire a contractor I can't trust.
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