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  • Update: Went in to get serviced for my CRV on 6-6-16. I also had a recall on the airbag. The Assistant Service Manager said, " We will go ahead and order the airbag part, it will take up to 7-10 days and you will receive a email that the part was ordered. " I was fine with that. 7-27-16. I waited to hear back from the Assistant Service Manager and looked out for the email. I called back and asked for an update. Turns out, the Assistant Service Manager NEVER PLACED THE PART ORDER!!! Not happy at all. :( IT REALLY TAKES THIS LONG TO PLACE AN ORDER? Major fail!!! THE CUSTOMER SHOULD NEVER HAVE TO CALL FOR AN UPDATE, THE EMPLOYEE WHO ASSISTED WITH ANY CUSTOMER NEEDS TO DO THEIR JOB AND KEEP TABS ON THE STATUS AND DOUBLE CHECK THAT ORDERS HAVE BEEN PLACED! Now I have to wait longer to get this part fixed. I had a scheduled an apt. at 8am. I thought I had an issue with my alternator/battery and Tpms system. I was told it would be 2-3 hours. I was still sitting there 2 hours later, no update on my car. I asked a guy to ask the man I met at the front, 15 minutes later got an update on my car. They said it would be another hr, 2 hours later I finally left. I was there
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