Jim Shorkey Ford contacted me about a used car I am selling online & asked me to set up an appt. to have the car appraised & possibly purchased by them to add to their used car inventory. We were promised an appt. of no more than 30 minutes by the salesperson who contacted me, so we obliged. My husband rearranged his work schedule & was there right on time. Evidently, he was the only one adhering to a schedule and respecting others' time that day... The staff left him sitting there waiting for 45+ minutes because of a last minute meeting convened by the owner. None of the appraisers would/could leave the meeting; no appraisers were reachable from any other locations. A sales person who was formerly an appraiser finally offered to drive around the parking lot with my husband in case her review would suffice for the dealership to make an offer. My husband left & never heard back from anyone he talked to that morning, including the disorganized salesperson who asked us to come in for the consultation in the first place. The most disappointing part of all, however, is that I called the dealership that afternoon to give my feedback to the general manager. He was still in the meeting, so I left a message with someone asking for a call back. Two full days later, I've yet to receive a call back from him or anyone else at the dealership with a simple apology for their horrendous service. When we purchase our next vehicle, we will avoid this dealership like the plague. Customers and their time should always come first...