I was rather disappointed with my wash on July 1st, 2012.
When I arrived there was nobody to greet me so I hung about for a few minutes. I then noticed the greeter guy was sitting in his car parked between the vacuum area and the actual car wash. He eventually spotted me and came out. (As a plus, I appreciate that he did NOT try to up-sell me from the basic wash.)
What I didn't realize at the time is that the basic wash does not apparently include a thorough vacuum,, but merely a cursory one. He missed tons of bits on the front seat floor and sides of the seats and didn't bother vacuuming the back of my car at all.
I see from another reviewer that the "hand wash" is a benefit and I agree. But when I was there I assumed that the automatic soap/foam application stage was broken down since no soap actually came out of the two towers. Instead, two guys were sloshing soapy water from buckets, one of which completely missed the right rear side of my car.
When I went to the dry/finish area of the car wash I noticed that the protective sun awnings were torn completely down, leaving nothing but a few tacky looking, flapping tatters. This wasn't just an aesthetic problem; it effectively exposes both customers and employees to the Arizona sun AND the possibility of water evaporating into spots before the car could be effectively hand dried.
I asked one of the finish attendants what she was spraying on my new wax job and she said "Windex." I am not sure if ammonia is the best thing to wipe all over a car's painted finish, but I guess I should leave that to the experts.
Lastly, the interior of my car behind the seats was left as dusty and dirty as when I pulled in. I think I will be seeking a new provider for my car washes.