I would give them NO stars! Absolutely the worst service ever. I placed a work order with my home warranty company four days ago (Tuesday) Lee Collins A/C was assigned to my work order on Wednesday morning, and I was told by the home warranty company that Lee Collins would call me within four hours to schedule service.
Wednesday came and went. Thursday came and I finally received a phone call from Ken the owner at 9:30 AM. Ken was not very polite, consistent with other reviews. He said he received my work order asked if could he call me tomorrow (Friday) to set something up? Since I have one AC unit and I've been without air conditioning since Sunday, I said "no I would like you to confirm a time that you'll be here tomorrow." He told me he would send Paul his most seasoned tech who would be able to perform diagnostic test to tell if I had a leak in the system. However Paul would be going on vacation beginning Saturday so if it's a tough job he won't be able to get anybody else back out here for another week.
Come Friday no phone call to tell me when someone is coming for service. I placed a call to Lee Collins again at around 10 AM to ask when I could expect service. Spoke with Ken who was clearly agitated by my call and confirmed that he had no record of me in his system. He then remembered I was a home warranty customer, and told me that Paul his most season tech is stuck on a commercial job but he would send Brian who has been employed with him for over 30 years.
Brian shows up at almost noon. Brian understood that he had to do diagnostic testing for leaks.
Brian finishes his work and tells me I'm all set. When I asked what the diagnosis was he said "you needed 2 pounds of Refridgerant so I filled it you're all set." I told him he was required to contact the home warranty company to report the issue and he wasn't supposed to fill the refrigerant. He was there for a second opinion. Brian's response to me was "lady, i have work to do - Here's my boss' card call him if you have questions." Because of his rude and disrespectful behavior, I told him to get the hell out of my home.
Customers beware... If this is how they treat customers just imagine the shoddy work they do!!!'