I had a specific conversation with the manager of this bank when I opened my account and the bank is now denying (lying) that they extended a particular status to my account. They essentially said whatever it took to get my account open (business acct.) and have since reneged on the previous agreement. I was told three different stories by two branch managers and 1 rep at card services Additionally, there were anomalies on my statement regarding cash transactions that were listed as "overnight" deposits subject to 2 say holds when in reality, I had made cash transactions at the branch. Sad day when a bank resorts to trickery for a few fees.