I never received such a bad customer service from enterprise,and my company rent a lot from enterprise(of course no more after that), made a reservation for a passenger van and call the brunch to ask for miles packages,one of the girls told me 30 min will call back-NEVER DID!
Called the day after explain the rep my question he told me hold on let me ask my manager and put me in hold....10 min (see my photo)I was on hold no one pick up since than so I hung up! And of course cancel my reservation,I'll add $30 more and will go to different company that does really care about their customers