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  • If only I had the option to rate them a zero! Katie was late for my appt, didn't wash her hands before starting and put some hand sanitizer on only after I asked if she was going to wash her hands??! She incorrectly applied all the lashes to my right eye then my left, leaving a very unbalanced application and undesirable end result that I brought to her attention of which she gave me attitude, lied/gave me a bull crap answer, did not want to fix her screw up and rushed me to leave. My lashes were uneven in volume and length, the lashes were improperly attached: placed on the water line, too far down so they dropped, and there was excess glue on the top of my both of my eyelashes. Lashes last week's and mine started falling out day 1 & 2! It's been 10 days and 15+ lashes have fallen off, don't get the plastic lashes (synthetic mink or mink are better) they will break off your natural lashes and when improperly applied poke your eyes and give you corneal abrasions!! While I was there, I spoke to the Kimberly the receptionist (Mgr?) about my dissatisfaction, she is not helpful, makes excuses for crappy work, doesn't call you back, knows nothing about lashes and has an unprofessional vocabulary and demeanor. FYI the policy is very strict for clients, they will deduct time from your appt if you are late, what about when the employee/lash wrecker is late or another employee comes in to take supplies interrupting your service??! The Groupon says the appt is 60-90 mins long. They only schedule 60 mins per client. You are just a number to this place. Terrible experience here, obviously I won't be going back
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