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  • We were here for the Mother's Day Brunch. We enjoyed the very nice crab claws and prime ribs, there were no hot gourmet meat or pasta dishes or veggie options other than mashed potatoes, steamed asparagus/carrots and simple lettuce salad. We were not greeted with by flustered greeters and the overall service was less than stellar and they added an automatic 20% gratuity on the bill & gave us the bill w/o asking if we even wanted coffee or anything else. To being, our waitress gave us some water and was leaving until we asked where do we begin bec there was no introduction of herself or the buffet. She did not know to familiarize us on their setup... when asked, she didn't think they had starters/appetizers at all until I gave her examples of what that meant and she did speak English, ....just poorly trained holiday help probably. It came up to $135 for 2, no alcohol included. I thought it was obnoxious for them to automatically added the 20% gratuity which is not the industry standard for self service buffet for a party of 2 and for below par service by untrained staff? The 5 star Short Hills Hilton (1 of only 22 in the US with this rating) does not do that and they treat u like royalty, I guess there is no stiff competition in AZ and that is horrible that they get away with it! The place needs updating for sure bec the paint just looks tired! Lastly, one of the staff members kept squeezing herself behind me 3 times between my and another diner's seat which was positioned too closed together when the staffer should have gone another route w/o disturbing us our dining experience; she appeared very annoyed by us that we caused her to slow down her very busy job; very unprofessional wait and service staff! I was appalled by this as I've been to many fine dining 5 star hotel resorts esp in the NY/ NJ area and never ran into such poorly trained staff as what I found here. The counter serving staff was very nice on the other hand.
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