Good customer service. Lack of comfortable seating (i.e.: all wooden chairs and table or highboys). Chai was very mediocreNd slightly overpriced. ($4.50 for a medium AFTER the 10% check-in offer) I did enjoy the vibe, however, and think it would be a nice place to hang out and sip an iced coffee in warmer weather when the front of the shop is open. I might come back. They obviously have regular clientele. But there are many other coffee shops within a 2-3 mile radius, so for now I will keep looking.