I have a Kenmore Elite refrigerator. I also have the extended warranty on it. They have come out twice to repair the fridge. Both times it was my error that caused the issues. They were extremely friendly and prompt. They gave me a four hour window but narrowed it down to a half an hour the morning of the service. Her came in and had the issue resolved within five minutes. Overall it was great experience. I highly recommend Sears Home Services.