Iyala called me back quickly, even though it was beyond business hours. He was able to come by the same day and check out my dryer. He found the problem within about 20 minutes (Even though I had told him over the phone it was gas an it is actually electric *facepalm*). The part had to be ordered, but it got here over the weekend a day ahead of schedule and he made time in the evening to bring it over and get it installed the day he got it. He was kind, knowledgable and courteous. I will be using his services in the future if any appliances die and would very much recommend him.