Our first order here, the Yelp reviews were very good so we gave them a try.
We really enjoyed our pizza, but the service was NOT very nice. I called in a phone order and was put on hold for a very lengthy time, only to be talked to in a condescending manner. It was like taking my phone order was a huge inconvenience to the guy on the phone. The pizza was delivered on time by a rough hoodlum looking kid in a Mutant Ninja Turtle t-shirt with a whatever attitude, who was so rude. After handing over the pizza he seriously waited several seconds staring at us as if to imply he was due a tip. Nope! Not after the phone service and his attitude! I'm sorry, but a tip is for excellent service, it's not an obligation.
I really hope this place talks to their employees about how their delivery of customer service is SO IMPORTANT and makes an attitude adjustment. We love ordering from and supporting local businesses. The pizza is great, but they're so much nicer over at Grimaldi's, and that's where we are happy to do business.