Meh - the food's decent but the hostess and manager when our group of friends went at the time were terrible. We were next door at World of Beers when we decided our group needed some food - we knew that Gen usually has a wait list so me and a friend walked next door to reserve a table. We told Marisol, the hostess at the time, that we had a group of nine. She said the wait would be approximately 45 minutes to an hour - this was fine since we were finishing up at WOB. She asked us whether we would like a high top with two grills, or the tables which came with three grills. We opted for three, set the reservation, and waited for the opening next door. After about 50 minutes, we still didn't get a text with an update on our table so the group just walked over to Gen... apparently there was a 'mistake' and we had to wait maybe 10-15 minutes longer...fine. After the next wait, two of us asked Marisol what the deal was... and apparently now we would be getting a table with only two grills. We told her that we originally asked for the table with three grills - seeing her reaction, she knew that there was an issue.
Marisol walked over to speak to their manager Carlos and told us that if we wanted the 3 grills, we would have to wait another 30-40 minutes because another group was placed in front of us. Absolutely not - we were not waiting anymore.
In the end, our group got split up into two tables with two grills total.
I don't know what the deal was but steer clear of Marisol and Carlos because they definitively don't know what they're doing.