If I could give negative stars I would.
Today the sweetest girl in the office received her sandwich wrong for the second time in a row. With mayo on it, so pretty much the only thing you can't just take off. She won't ever say anything but I will. Even though our office orders hundreds of dollars worth of food from this place each month, they refused to refund one $6.49 sandwich. The only option to resolve the situation was to bring another sandwich to her RIGHT NOW. I explained her lunch was now over and she wouldn't even be able to eat it. They would not agree bring it tomorrow or any other day.
Congratulations to Josh! You have lost our business. You could have refunded $6.49 or come up with a better resolution then just screwing her.