This venue has potential but the lacks in too many areas. The biggest issue is that they cram too many people into venue. I understand it is a business but there is an obligation to be fair to the customers as well. Each house was over crowded with people. The idea of going into a haunted house is to be scared or startled. If you see the actors jump out at other people you already can expect what id happening. Often times the actors didn't even try to scare anyone because the rooms were too filled with people. We spoke to the manager to voice our concern and he was rude and argumentative. He told us "life isn't fair deal with it" I have never heard a manager in any industry say this to a paying customer. If I could give this 0 stars I would.