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| - I've gone to this spa for probably about 5 years now. I'll likely continue to go, unless something near it at least as nice opens. I like the online scheduling and several of the service professionals are quite good. It's expensive, but considering it's an Aspinwall/Fox Chapel spa, it's to be expected I think. I've been in more refined spas with better changing areas (as noted by someone else in a different review), but it has a certain charm and is kept clean. I do think they should improve communication, especially around the Buy One Get One Special they run near the holidays.
To save someone else, know that their BOGO allows you to spend whatever dollar amount you want to purchase a gift card, and you'll get the same amount for free on the another card. What wasn't explained to me before purchasing is that you need to use the card labeled BOGO (specifically) before April Fool's Day. Also, you can only use the BOGO on one service. That means if you get a pedicure and massage, you'll only be able to apply the BOGO to one. That also means if you get a cut and color in the salon, you can only use the BOGO to one. You also cannot use your gift card (the one with the money you already used to purchase the card at the same time of your BOGO. Therefore if you want to take advantage of the BOGO, be prepared to make multiple separate appointments for single services. And some appointments may take a couple weeks to fit in, which I guess means that overall the services are good. Oh, and you can't use your BOGO on Monday or Sunday. The front desk informed me all of this is spelled out on the back of the BOGO. Just wish someone would have told me verbally when I was handing over cash to purchase the card with the small print on the back. I know, Caveat Emptor.
One other thing I'll kvetch about...one of my services said they weren't supposed to answer questions about this and are told to direct people to the front desk. If it's too much of a liability to have wrong information given to customers by employees, chances are your system is TOO complicated.
As a tip to those not familiar with Aspinwall, this area has old time parking meters. You'll need quarters, and can only purchase up to 2 hours. If you ask, the spa will send someone out with your quarters if you need a refresh because you're still in service.
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