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  • Terrible experience with Pharmacy at this location. I went through the drive-thru to drop off an RX, and the woman at the window was rude, dismissive and borderline hostile. She gave me every reason possible why she COULDN'T HELP ME! She asked me very suspiciously if i have EVER even filled an RX at this particular CVS location - and when i didn't have a definitive answer, she became almost hostile. Seriously, with a family of four, am I supposed to remember exactly which specific CVS stores I've used in the past...? After she confirmed that I had not filled an RX at THAT PARTICULAR STORE previously....she said "I don't think we even have it...but i can check IF YOU WANT." She slowly walked to the pharmacist, who I could see from the window, asked him, and then asked about generic/brand name....and I said to go with the lowest copay. Then she started with "If you aren't sure if generic is ok, then YOU will have to check with your insurance, then come inside since I DO NOT deal with insurance at the drive-thru." I was clearly frustrated at this point, but she kept going..."well, I could call your doctor to TOMORROW." When i asked her to call TODAY, she shrugged and said it's unlikely anyone would even answer there....? After this bizarre exchange, I asked her to return the RX, then I drove a mile east to Walgreens and had a totally normal experience...whereas I dropped it off at the drive-thru and picked it up within the hour.
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