I've been to several urgent care offices through the years. I think this is one of the best I've been to. The office is nicely appointed and clean. We took our son there and waited about 15 minutes. The next time we went there we waited 1.5 Hours. It was flu season. I expect to wait when I go to a place such as urgent care or the emergency room.
I have always found the staff at this particular office very professional and very nice.