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  • Two weeks ago my air conditioning went out on a Friday at 1:00 p.m.. Phoned Western. Man came out around 4:30. Told me I needed a part but that the parts company was closing and not open on the weekend. Heat wave - Arizona - and not open 24/7!!!. Took my dog to PetSmart for the weekend and I checked into a hotel. Monday morning started to phone the company. They said they were having a problem getting through to the parts company. Finally, on my third call to Western, around Noon, they stated that the repairman would be out here between 1:00 p.m. and 3:00 p.m. I asked them to phone me when he was on his way. Got home around 1:30. There was a ladder against my home but no repairman. Another call determined that he was headed for Tempe (where he was picking up the part). He arrived around 4:00. Fixed the problem in 10 minutes. Unless you love poor service find another company. This one is not worth all the aggravation. Karen M
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