I've been coming to Bamboo Bakery for awhile now for special order cakes. I use to even go to their old location on Glendale Rd. I love the cake flavors and their ability to make the cakes that I ask for. I had them do my wedding cake which was in 2007 and just recently my daughter's quince cake 10/2015. When you book you put down a deposit for the appointment. If you are ordering a cake that requires them to use tiers you pay a deposit and that is refundable once you bring back their equipment. I normally pick up my cakes so can't really comment on the delivery other than my wedding cake which was years ago. They had an issue finding the reception location, but called to say they were running late. Communication was there, so no complaints.