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| - ***NOTE: This review is for TAKEOUT ONLY and apparently they're under new management as recently as a week ago!***
I recently started coming here, dining in, and decided to do a takeout on Valentine's Day. I did not want to deal with the restaurant crowds.
I called just before 7pm to give them the order. A young, Asian male told me that it would take 30-60mins, longer than usual, but seeing how it was VDay, that was fine. Then he proceeded to ask for my NAME + PHONE #. I kill the 1/2 an hour, the drive all the way out there - which btw, is not close by any means.
I get to the restaurant, the same guy who took my order starts looking panicked, going through all these Post-Its that are stuck all around the counter. Not organised. He then apologises and said that he never took my order.
WHA?? "Never took my order"??!! But you specifically asked me for my NAME + #. What was that all about?
Before I left, I ask him to go and ask the chefs to make sure they weren't working on our order. He comes back and apologises insistently, but fails to do anything about it. No offer of putting in a new, RUSHED order, no discount on our current, nada.
I left hungry and furious and decided to call to speak to the manager as soon as I got home! (I could've made a scene at the restaurant, but there were VDay diners enjoying their evening.) I got the young, Asian guy again who asks me WHY I want to speak to the manager. I told him he KNOWS why. He said that neither the manager NOR any of the staff speak English except for him.
I proceeded to tell him that he mishandled the situation, he shouldn't send paying customers away due to his OWN incompetence, what was he going to do for me, etc. and he starts SOBBING. I told him I didn't want him to keep apologising, I just wanted him to do SOMETHING about his mistake.
Apparently, he's going to leave a note for the manager to comp my meal. I'm not holding my breath, but I will happily delete this review if they follow through.
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