| rev:text
| - I was here this past Saturday (10/5) at around 1:00pm.
Every time I go to Vegas I love to get Pina Coladas from the various hotel bars to compare. I was gambling at the Stratosphere so I decided to stop here to give their pina coladas a try.
There were two bartenders on duty. One older guy and one younger guy. Both were horrible! First of all, they were totally uninterested in the bar and its customers. They seemed to only be interested in each other and huddling up to talk to each other on the other side of the bar where nobody was sitting.
People, such as myself, would come up to order a drink and they never checked on customers or anything. I stood there for close to 10 minutes before this guy who had been at the bar with his girlfriend for a while drinking and playing games, whistled to get the younger guy's attention to come serve me.
He finally comes over there and walked over to them and said, "What do you need?" They said, "Dude we don't need anything, but you have a customer that has been standing here for the longest time waiting to be served." So he looked over at me and hesitantly walked up. He still didn't say anything. He didn't greet me or say, "Can I get you something?" NOTHING! He just stood there with this blank look on his face like he couldn't IMAGINE what I might want from him??!!
So I said, "Um, I would like to order drinks". And he said, "Oh...drinks?" AS IF this was news to him that someone would come up to a damn bar to order DRINKS??!! So I ordered my drinks for myself and the person I was with. So he made the drinks and never ONCE made eye contact or exerted any sort of true customer service. He just rang me up.
The damn pina colada was $9.75 and it was below mediocre. argh I went ahead and tipped him because if I didn't, I know his lame ass would have probably blamed it on me being black and NOT on the fact that he's a lousy bartender that gave shitty, dismissive service!
On top of that, while I was standing there waiting for my drinks to be made, the older guy argued with this couple about the amount they charged them for their drinks. They were arguing that because they were playing video poker (or whatever game it was up there) that they shouldn't be charged full price for their drinks. They were saying that they were staying at the hotel and the night before they paid less than $9 for the same drinks BECAUSE they were playing video poker. But on that day, this older guy was charging them $12 for their drinks.
The older guy was very gruff in his tone when telling them there was NO WAY they could have paid anything below $9.75 for their drinks. So he was basically calling them liars. When they tried to appeal to the younger guy, he was confused as hell. In one breath he was telling them they charge less if you're playing games at the bar...and in the next breath he was telling them they had to pay full price for their drinks? They were pissed.
Anyway, the bartender that I had to deal with was named Ben. Steer clear of his clueless, non customer service having ass! I don't know what their deal was that day but they pissed me off. All I wanted was a pina colada and instead I was treated like I was a nuisance to them! So weird!
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