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| - Buyer beware! I almost got ripped off for an unnecessary service that would have cost me close to $400!
I took my car in to have my winter tires put on and received a phone call later that morning saying that they were in the process of changing the tires when the notice my rear brake pads were nearly gone and needed to be replaced. They quoted $390 to replace the pads and rotors. I almost had them do it, but decided to have them replaced at Centaur Subaru.
I paid the $130 to have my winter tires put on, not realizing I had also paid $9.10 for "Shop Supplies". That evening we watched CBC Marketplace where they brought up the absurd industry charge of shop supplies. I felt gouged.
Back to the brakes. I called Subaru, they couldn't get me in until the following week. I spent the whole week trying not to drive my car, cancelling or rescheduling plans. I took the car in early the following Friday, and within a couple hours I received a call from Subaru saying that my rear brakes were fine, there was 5mm left on both pads, and could safely keep driving for another year or so. The said, "in good conscience, we can't replace your brake pads." My faith in my dealer service department just went up a few notches. I asked them to inspect the front brake pads, just in case Fountain Tire had mad a mistake. Nope, they were also both at about 5mm. I did get charged $65 from the service at Subaru, but they had the brakes serviced, cleaned, etc. I also lost half a day by driving back and forth to Subaru. Very happy with the service at Subaru, but pissed at Fountain Tire for trying to rip me off, costing me an additional $65, and wasting my time.
I will never go to a Fountain Tire again.
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