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| - We stayed here only because a wedding we attended took place here. We were part of the wedding party. We reserved two rooms. We were told that since the wedding was at 4, we could have early check-in, to get ready for the wedding.
They lied,
Other friends and family were told the same thing, and were treated the same way.
When we arrived at 11am, we were told that the earliest we could check in was 4pm!
I told them that was impossible, because the wedding was at 4, AND THEY SHOULD HAVE KNOWN THAT.
The staff at the front desk really did not care. They were rude . They did not even try to solve the problem. Only after begging and pleading for a couple of hours did we finally get a room at 2:30pm. We were told that we could only use the room just to change in. It was the WRONG room and did not fit our family, The " witch-with a b" at the front desk acted as if she was doing us a favor by letting us use it.
The front desk never followed up on getting us the correct rooms,. We actually never got the 2nd room, so after the wedding reception, half of our party had to leave and stay elsewhere.
Room service food was horrible, cold, burnt, and over priced. The food in the restaurant was awful, too. They also over-charged us for the room that we used. I can't recommend this place to anyone.
This is a shame because it is a really nice facility,....but with a really terrible staff.
The only person that was nice to us was the bellman.
Room Tip: Tip: Stay somewhere else.
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