This location is the epitome of disorganization and poor customer service. I blame this on the management, but really even the one or two helpful employees don't have their hearts in this job. The bagels are consistent with what you'd expect from Einstein's. You're better off getting a bucket to go and getting out of the store as fast as you can. If you're silly enough to stay be prepared for disappointment. I would never have believed that you could screw up toasting a bagel but these people make an art of botching your order. The staff are apathetic and really could not care less about getting your order right. I think they are only able to stay in business because of the Starbucks next door. I wouldn't have given it any stars if that were possible.