I've never had anything bad here. The service only suffers a little during the lunch rush but both times I had bad service on the phone, the manager personally delivered my order with his appologies and a coupon/discount off my next order.That's what keeps people coming back to your place. (Owners-write that down) Their food is delish! And I am always mixing up my sandwiches, changing breads,toppings, etc. They've served up to 10 people in my party before and still got all of our orders correct! Their sandwiches are very different and imaginative. And did I mention delicious?? The Irish girl in me loves the Corned Beef sandwich! Mmm! Getting hungry! I know where I am going for lunch tomorrow! Oh! Treat yourself to the cookie for goodness sake! You deserve it!