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  • I was treated like such shit at this place that I will never return. The sandwiches are not good enough to be treated poorly by an underfed idiot for no reason. My co-worker friend and I decided to go pick up sandwiches there last Fall and called ahead with our order. I had been to the store many times before and witnessed them taking phone orders, and people picking up called-in orders, so thought it was a standard process. We were given a number and told it would take approximately 30 minutes. We arrived at the packed location and expected to wait a bit but then... overheard the counter-woman give the person ordering a number lower than the one she had given us on the phone. That is to say, at 12:10 when I called, she gave me number 66 and at 12:25 when we arrived, told the person ordering at the counter they had number 52. This didn't make sense so my friend tried to ask the person behind the counter to explain why people 15 minutes later were getting lower numbers than us and they were still serving number 30. She asked very politely, wondering if maybe we had written down the number wrong? The response was so full of anger and nonsense: the woman said something along the lines of "the number is what you get" and then offered to cancel our order. My friend said not to cancel it, that she didn't understand the policy and wanted to understand it. The employee behind the counter continued to speak angrily at us and was unable to explain the policy, I came to the conclusion that either she had just made up the policy at the drop of the hat or was a complete moron. Either way she was a disgusting rude human being and we quickly decided to leave. As we were leaving, I said in a very calm voice. "You can cancel #66" which was received with much yelling from the counterperson (and, consistently for her, none of it made any sense). I laughed and left the place and plan to never return. We went down the street to San Francisco's where we were treated respectfully and served very tasty sandwiches very quickly. I suggest you do the same.
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