Extremely disappointed. The desk staff wasn't friendly, didn't greet me when walking in and then I had to ask for a beverage (not offered). The person doing my hair complained about life, the business, people of Arizona and most importantly failed to mention the $10 up-charge for using a curling iron. Was really looking forward to something relaxing, representative of the advertising and it felt like a waste of time and money.
Since my appointment on April 16th (using a Groupon which was marked used on the 17th) this all might have changed but for the time I was there for my service this was an accurate description of my experience.