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| - I was looking forward to eating here ever since learning they opened in my neighborhood. It was possibly the worst experience I've ever had at a restaurant.
We arrived at 7:05 on a Saturday night, fully expecting there to be a wait. I don't mind waiting. This went beyond that.
7:10 Server asked us if we were eating in. We said yes. The dining room was only about 60% full. A lady came from the back to inform us that there was a half hour wait for a table. We were a little confused, since there were sooo many tables open, but said of course we could wait. She looked REALLY put out that we chose to wait, even though it was 2 hours before closing. The server sat us in a booth, and asked us if we would like some water. We asked if we could have a coke? She brought them to us.
7:35 Server took our order. One of our meals was supposed to come with a salad, which is usually served first.
8:05 Server asked to take our order. We told her we had already given it. Still no salad.
8:30 Lady who told us there was a wait asked to take our order. We told her we put it in an hour before and could we just get it to go? She actually grabbed a sign that was facing away from us and showed it to us; it said that it takes a half hour for food to be ready. Then she said, "and I told you it was a half hour wait to get a table." We were shocked. We had already been there nearly an hour and a half, and while definitely put out, we hadn't even complained. We wanted it to go so we could take it home because we had been there long enough and were tired. She said she would pack up our food to go, including salad and desert.
8:45 Our food was brought out. We paid and left.
I have to say it was a very degrading experience and we will never go there again. I understand that they may be understaffed, but how is it customer service to behave as we are being unreasonable because we have been waiting an hour and a half and want to take our food to go? The showing us the sign was a huge insult. I know how to tell time. I knew exactly how long we had been there. Good customer service is apologizing for the wait and giving a good excuse for it. The kitchen being a half hour backed up is no excuse for it being 1 hr 45 mins before our food arrived.
We never got the salad. It wasn't in the to-go food. I cannot recommend this restaurant. I'm sure they are very nice when they have under 10 customers, but they do not have the capability to handle a half full dining room on a Saturday night.
The food was ok. I'm sure it would have been delicious when fresh.
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