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  • ZERO stars. Here's my story..... 4 nights in Vegas for the Rugby Seven's Tourney. Decided to ease up on the nightly $200 dinner bill and go for a burger with the wife, daughter, sis/bro-in-law and their infant daughter. We get seated after waiting 15 minutes (restaurant was not even half full). Sit down and waitress ask for our drink orders. I order an orange shake and a water. water comes out in a few minutes. She takes our order. We wait ten, twenty, thirty minutes. not one thing comes. We would have made a huff, but our kids were there and Redfoo from LMFAO was sitting next to us, so we let it slide for the moment. Now we watch Redfoo get his food, eat it and leave, and three tables around us get drinks and appetizers going. Finally, flag the waitress (who clearly didn't give a rats ass about customer service) and ask what gives? She says, "Oh yeah, i think the ticket got stuck in the machine. it will be out in a few minutes". 30 minutes later, the bro-in-law leaves and our food comes out. The guy who brings out the food yells across the room to the hostess up front. "IS THIS 21. IS THIS FOR TABLE 21?" as he starts giving our food to another table. We say its our food and tell him we've been waiting over an hour for our food. He says, "no you haven't" the ticket says 26 minutes." Idiot. So we get our food, they forget half of the order and my daugther's meal was left out. We wait another 10 minutes for my daughter's food to come. Still haven't gotten my shake. For the first time since she took our order, server comes buy and we tell her, we've waited over an hour for our food, our order was wrong and items were forgotten. She responds, "I guess the teamwork isn't working today." whatt???? Then she says, "well you still want the shake?" Never an apology, or acknowledgement of our waiting so long. After all the waiting, our food was not good at all. Just average fair. Would have been better to go to McD's. Oh and I finally got that shake. After my meal was finished. I will be sharing this with the corporate folks and the Palazzo. It was shameful and those who run this business should know that their staff is going to ruin their business.
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