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  • Very disappointing experience - first time flying Porter Air. Trip from Newark Airport to Toronto was fine. Old prop planes - no wifi. No big deal - short flight. The B Gates where Porter is located at Newark is rather sad but adequate. Decent first experience flying to Toronto - not wow but not disappointing. Flying back was very disappointing. Flight delay information in email differed from what was on the website. Tried to get clarification at Check-in where a very unprofessional gentleman behaved inappropriately. He refused to give his name and said he was sending me for additional security screening (SSSS) - I was shocked by his behavior. I asked an agent in the lounge area to give me the check-in agents name so I could file a complaint and she said all she'd give me is his agent ID (3121) and she said more than once that I was having a bad day and she hoped my day would get better - I felt that too was unprofessional (and she too wouldn't provide any identifying information - nobody wears name badges or anything). I've always had very good experiences with Air Canada and I have elite status with the variance alliances so all in all while City Airport is nice, I prefer to fly on a more professionally run airline.
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