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  • I was recently given a Bernina embroidery machine. While using it, an error message popped up. I called the store and they tried to help me over the phone. We couldn't figure it out over the phone so I took it into the store. When I walked in, they greeted me immediately. Their main tech guy came out and took a look. He helped me figure out the problem and wouldn't let me leave until he was sure it was working. I was there an hour and a half. When it was fixed, he said no charge! I couldn't believe it. The ladies working the floor and register were incredibly friendly! I had never been to this store but I will definitely be back! I am also bringing my more people with me! They will definitely be getting more of my business. *the above was from a few months ago but didn't post due to a user error. I have since been back and fell in love even more. This time I had my two daughters (ages 4 and 1) with me. I hate to say it by many quilt store employees can be rather grumpy and don't have patience for children. The employees here were so welcoming! We walked in and they lead us to a basket of toys just for kids. Every one of them came to talk to the girls or play with them for a minute. Not what I was expecting. I just love this place!
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