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  • I have been a customer at knuckleheads for quite some time until recently. My last experiences there were nothing short of awful. (SEE EDIT BELOW) I recently decided to quit smoking and wanted to try a vape pen as a transitional for that. While I was talking to the guy, and picking out what I wanted (which was about a $100) purchase, the guy walked away from me to go talk to a girl that just came in. so he walked away from his sale and a customer with money on the table. (At least he came back) Anyways, I ended up buying the product that he said was so great and popular and blah blah. Turns out when the product is defective they can't do anything about it. And they don't have replacement parts to fix it cause they haven't been able to get them in for weeks. And they don't know when they will. WHY WOULD YOU SELL A PRODUCT THAT YOU CAN'T STAND BY? Or at least take it off the shelf until you can get replacements, or let the customer know maybe? EDIT: The (owner?) Has gotten back to me and was very apologetic about the entire situation. From a salespersons point of view, I can see where he is coming from. (As much as you all think, the customer is NOT always right, and I may have overeacted a bit). So because I can see that they DO care, and are willing to make things right, I have changed to 3 stars until I do go back in again. Note: if you are a smoker, maybe get some nicotine in your system before writing a raging review :)
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