So I bought an X5 last July, with the explicit intent of only purchasing the vehicle because it was to have the remote start installed when I picked it up Monday, as they had used the vehicle that weekend for employees to drive down to SC for a conference.
After months of back and forth, with no explanation of why it still hasn't been installed or ordered, and of having to physically show up at the dealership because they weren't returning calls, they tell me the part had since been discontinued and they weren't able to install what they were contractually obligated to provide with the sale of the vehicle.
Now they're not returning any calls and are refusing to take accountability for a part that should have been ordered and guaranteed in stock before they sold me a vehicle under a false promise.