| rev:text
| - Unfortunately, I also walked into Big's Furniture without reading the reviews.
I needed a dining room table and chairs, and also a buffet/server for my son's first birthday party. The party was on a Saturday, and when we decided to purchase the furniture, the salesman said we would get the dining room set the Wednesday before the party, and we would receive the buffet that Friday before the party. We paid up front in full. After Wednesday came with no call to schedule delivery, I looked up Big's Furniture's information. It was then that I saw all the horrible reviews...
Anyway, because of my new fears, I called frequently to make sure things would work out well. They never answered the phone on the first try, and there was no room for messages on their voicemail. The manager, Candice, ended up informing me that the buffet was on back-order, but we could still receive the dining set on Friday before the party. Although I was upset about the buffet, I said okay and waited for Friday to arrive.
On Friday, the delivery men showed up with the dining set, but it was the WRONG ONE. The chairs were taller than we ordered, and the table was a completely different style. I had them take it back, because I was going to call and cancel the entire order due to the fact that they ruined my son's birthday party. The delivery guys casually mentioned that this sort of thing happens EVERY SINGLE DAY. Awesome.
So I called that day to attempt to cancel the order, and when they answered the phone, they told me that Candice is the only person ALIVE who can help me with returns, but she was out until Monday with a family emergency.
So I called Monday morning, and Candice said she would look into my situation and check to see if they had the right furniture in stock to deliver to me. I advised her that I was not going to accept the furniture late, as I had already gone and bought a different dining set from someone else. She informed me that policy states they do no take returns for any reason, but she would check with the owner about "going around the policy". She also said there would be a 15% "restocking fee", which I politely declined because they never took my correct furniture out of stock. She was going to call me back at noon. She didn't. At 2:00pm I called her back, and she told me she hadn't forgotten about me, but she needed a couple more hours to figure it out. I called Candice back at 4:00pm (which took 9 attempts), and that is when she said she was meeting with the owner the following day to see if they could go outside the policy and refund my money without fees. She told me I was her first priority and she should get back to me by 11:00am the next day. She took my credit card number in case they could process the refund.
The next day (Tuesday), I called at noon, because they had not called me yet, at which time an employee looked up my information and said they had "processed the refund yesterday".
Then, on Friday the accountant called me because they needed my credit card number, even though they had already taken it, and the refund was supposedly entered the Monday before. So if the refund was credited on Friday, it was supposed to be posted to my account in full in 3-5 business days. That meant it would appear sometime between the following Wednesday-Friday. The full amount posted the Tuesday of that week. Based on other reviews, I consider myself lucky to get this refund from Big's. It was almost a month-long pain in the rear, and I was afraid I wouldn't even get my money back. Pay a little more, and buy your new furniture from a trusted company.
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