Yep, this is a solid stop. While I didn't pay attention to the hours of operation the first time I tried to drop off some heels, I made sure to get it right the next time. They are not open on Sundays even though Belk is.
Quick, convenient, and my shoes are back to almost brand new! To replace the heel plug it'll run you $10 per pair. They have a nice selection of other shoe "accessories," like the little sticky things to put in the back of your shoes so your heels don't slip out. Side note, they also make duplicate keys...or at least I assume so since there were colorful keys on the counter.
With the whole economy on the fritz, there have been news stories about more people going to repair their shoes instead of buying new ones. It was a good reminder that regardless of finances, it's good to renew and keep reusing my shoes. I'm glad that Yelpers reviewed this place to give me the idea to add more life to my well loved shoes and where to do so!